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Hyundai Dealer Case Study: Rogers Hyundai Sees Drop in Defection

ROGERS HYUNDAI SEES SIGNIFICANT DROP IN DEFECTION ACROSS OPERATIONS WITH

AutoHook’s Traffic Conversion Analysis (TCA)

Rogers Hyundai needed a way to make sense of their CRM data to expose inefficiencies in their sales process. They had no way of knowing which sales and marketing efforts were tied to the highest number of lost opportunities. They needed a solution to pinpoint operational areas of high defections in order to implement changes to reduce lost sales and close more deals.

Using AutoHook's Traffic Conversion Analysis (TCA) and the resulting action items AutoHook recommended, Rogers Hyundai successfully decreased their overall defections, while significantly increasing the performance of their lead follow-up process in just three months. In addition, TCA was able to prove the dealership's sales staff decreased defections during this period, with one undercover rock star who increased their closed sales by a whopping 118%!

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CHECK OUT HOW WE DID IT! 

CASE STUDY: Morrie's Brooklyn Park Subaru Tells Lost Sales to "GET LOST" with AutoHook's Traffic Conversion Analysis (TCA)

In a down market, Morrie’s Brooklyn Park Subaru experienced a considerable decline in lead volume from April to June of 2017. In addition to a large drop off in leads, their lost sales and defection rates were significantly higher than the national sales trends. They needed a solution to identify the source of all lost sales and a strategy to reduce the rate of defection to other dealers, while growing their market share in surrounding zip codes.

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SEE HOW WE DID IT! Read the full case study below.

AutoHook Integrates with Top Dealer Website Providers to Give Dealers Advanced Vehicle Targeting Capabilities

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AutoHook has announced they have completed the integration process with the industry’s top leading website providers. Mutual clients of AutoHook and the affiliate companies listed below are now set up to successfully target and incentivize customers to visit dealer showrooms based on any specific vehicle of interest - down to the year, make, and model.

  1. Dealer.com
  2. CDK Global
  3. DealerOn
  4. DealerSocket/DealerFire
  5. Dealer eProcess
  6. Dealer Inspire
  7. fusionZONE
  8. Naked Lime Marketing
  9. Fox Dealer
  10. AutoFusion
  11. Driving Force
  12. RnD Interactive

For Dealer.com, CDK Global, DealerOn, DealerSocket/DealerFire, Dealer eProcessDealer Inspire and fusionZONE clients, AutoHook has set up additional targeting functionality that triggers based on a vehicle’s number of days on the lot - a valuable feature that will eventually be available to all providers.

All website companies participating in this shared technology solution can now ensure their dealer clients have the ability to target individual vehicles with custom test drive and private purchase offers using AutoHook’s Web2Show solution. AutoHook executes tailored campaigns both at the dealer and OEM-levels to increase incremental showroom traffic, new to brand buyers, and sales based on their unique sales goals and areas of opportunity.

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Prior to combining efforts with the industry’s largest traffic drivers, AutoHook’s incentives were limited to search results pages (SRPs) and vehicle details pages (VDPs). The ability to increase offers on specific model pages was in the works, and after successfully integrating with each of these website platforms, AutoHook can now execute higher dollar test drive offers on any new or used VDP and help dealers move aged inventory in a faster, more efficient manner.

Whether you need to boost underperforming models or simply give customers a reason to visit your showroom, AutoHook is scientifically proven to deliver incremental showroom visits that purchase cars. Powered by Urban Science’s near real-time sales match database, AutoHook can attribute all sales to a specific campaign – instantly validating ROI at an industry-low cost per sale.

AutoHook is both honored and excited to work with in tangent with these automotive technology frontrunners to offer complimentary targeting enhancements for all mutual clients.

Web2Show Top Website Merchandising Tool for 2012

AWA
AWA

At the Automotive Website Awards (AWA) Ceremony Wednesday night, our AutoHook Web2Show solution was awarded the Top Website Merchandising Tool for 2012.  The AWA's honor the top vendors in the website, mobile, technology, and innovation categories each year.  This is the 4th year for the awards, and all of us at HookLogic are honored to be named amongst such an elite group of prominent companies in our industry. Although the 2012 year is still upon us, this accolade has sparked a trip down memory lane that pinpoints the milestones HookLogic, as well as our clients, hit this year. I can only assume that these are some of the very milestones that ignited last night’s AWA recognition.

  • Introduction of PureCars Tradehook: This incentivized online trade-in appraisal tool  enables dealers to generate additional trade-in acquisitions using gift card incentives. For the first time, dealers can drive the most desirable trade-ins into the showroom so that Used Car Managers can achieve a higher ‘win’ ratio. We’re keeping Used Car Managers away from the auction lanes and in the store, where they are most valuable.
  • Continued advancement of our industry-leading Lead2Show solution:  Not only can we target by geographic region, inventory, and lead source.  Our Polk Lead Intelligence, Dataium In-Market Lead Alert, and other data enhancements continue to push our showroom visits to an all-time high for the company.  Equally, we are seeing an increase in sales in our quarterly Polk Registration Reports.  You will hear more about this later this month.
  • Our clients succeeded…and shared: Although our clients are have always seen value in what we provide, this year many of them chose to share those successes on video. This is meaningful to the industry in terms on building a social, personal community of dealers all working towards common goals, against common challenges.
  • Mobile launch: This was a big one. We launched new mobile capabilities that enabled automotive dealers to provide incentives to customers who visit their mobile websites or mobile apps. Auto dealers can now validate a customer’s AutoHook incentive coupon without being tied to their desk.

Lastly, as I look at this fantastic list of strong, progressive companies, I can’t help but take a moment to recognize one of our partners that we share this honor with. ActiveEngage (Voted Top Rated Chat Solution). Cheers to a groundbreaking 2012, and the inimitable innovation to come in 2013.

Read the press release.